Maib awarded at the regional level by Mastercard for integrating AI solutions in banking
Maib was named “First Pioneering Partner of Operational AI Project in the EEMEA region” at the Mastercard EDGE 2025 Awards, held recently in Dubai.
The distinction confirms maib’s position as a regional pioneer in the integration of artificial intelligence (AI) solutions in banking, a strategic direction through which the bank enhances operational efficiency and delivers a personalized customer experience.
Aliona Stratan, First Deputy Chair of maib, stated:
“We would like to thank Mastercard for the strategic partnership and regional recognition of our efforts to accelerate the digital transformation of the financial industry in the Republic of Moldova. This is just the beginning, and soon we will announce more projects that will change the way we do banking — simpler, more intuitive, and more human. I dedicate this award to the maib team and thank my colleagues for their passion for innovation, AI, and customer-centricity.”
Irina Untila, Country Manager of Mastercard in Moldova:
“We congratulate the maib team for this regional recognition and for receiving such a prestigious award, which confirms their leadership in implementing AI-driven solutions. This distinction highlights the team’s excellence and commitment to integrating innovative technologies, optimizing internal processes, and delivering an outstanding customer experience. We are truly inspired by your vision and dedication to innovation and excellence.”
The Mastercard EDGE 2025 Award reflects maib’s commitment to being a leader in adopting innovative technologies, contributing to the digital transformation of the regional banking sector and creating solutions that enhance customers’ lives.
Maib has integrated AI solutions across various banking segments, including retail, SMEs, marketing, and IT. Recent achievements include:
- - Ami - Virtual Assistant – the first intelligent virtual assistant integrated into the maibank app. Ami is available 24/7, ready to answer questions about maib’s products and services.
- - Personalized customer experiences through AI solutions that recommend products and services tailored to individual needs.
- - Cost and internal process optimization using tools for advanced data analysis and prevention.
- - Enhanced risk management with AI models that enable proactive identification and prevention of potential issues.
Through these initiatives, maib strengthens its role as a regional leader in digital banking, creating a simpler, more intuitive, and customer-centric banking environment.
